Flight S9401 from Hyderabad to Gondia, scheduled to depart at 09:35 hrs on May 29, 2022, was delayed due to a technical issue as it was about to take off from the Hyderabad's Shamsabad Airport.
During this unprecedented situation, flybig's ground and cabin crews were extremely professional in calming and directing passengers to safety.
The management of flybig was sensitive to the passengers' concerns and displayed proactiveness in arranging an alternate flight for them. Another aircraft, which was supposed to fly from Hyderabad to Aurangabad on an inaugural flight to provide a joy ride for differently abled children, was pressed into service.
Captain Sanjay Mandavia said "It was an unprecedented situation for all of us at flybig,and the safety of our passengers was of the utmost concern to us. I sincerely apologize for the inconvenience caused to the passengers. I appreciate our cabin crew's professionalism and sincerity in guiding the passengers to safety."
Captain Sanjay Mandavia also thanked the flybig team and Airport Authority officials for their help, cooperation, and prompt decision-making in arranging an alternate flight for the passengers. He also stated that flybig is committed to the cause of differently abled children, and that diverting a plane that was supposed to take them on a joyride was a difficult decision for them, and that they would soon arrange a flight that would take these children on a joyride.
flybig is promoted by Gurugram-based Big Charter Private Limited. The airline is focused on connecting tier-2 and tier-3 cities in India as part of RCS UDAN 4.0, and is currently establishing flight routes in the North East, South, and Central India. It now operates across 8 states and 15 cities, including Indore & Bhopal in (Madhya Pradesh), Gondia in (Maharashtra), Hyderabad in (Telangana), Kolkata (West Bengal), Dibrugarh, Guwahati, Lilabari, Rupsi (all in Assam), Agartala (Tripura), Patna (Bihar), Pasighat & Tezu (Arunachal Pradesh), Shillong (Meghalaya) and Delhi.
About Capt. Sanjay Mandavia, CMD- flybig
Capt. Sanjay Mandavia is an accomplished business leader and aviation expert with over two decades of experience as a pilot and an entrepreneur. The launch of flybig by Capt. Sanjay Mandavia in January 2021 is certain to encourage infrastructural foundation for air connectivity in the country and is in line with the Government of India's stated goal of UDAN scheme.
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