Dr. Joseph M. Juran ( Dec 24, 1904 - Feb 28, 2008 ), the “father” of modern-day quality management, is best known for Juran's Trilogy - Juran's trilogy consists of Quality Planning, Quality Control, and Quality Improvement.
Joseph Juran was a management consultant specializing in managing quality. He has authored hundreds of papers and 12 books, including Juran's Quality control handbook, Quality Planning and Analysis, and Juran on Leadership for Quality.
“Without a standard there is no logical basis for making a decision or taking action.”
- Joseph Juran
Juran, like Deming, was invited to Japan in 1954 by the Union of Japanese Scientists and Engineers (JUSE). His work pioneered the management dimensions of planning, organizing, and controlling and focussed on the responsibility of management to achieve quality and the need for setting goals.
Juran defines quality as fitness for use in terms of design, conformance, availability, safety, and field use. His approach is based on customer, top-down management and technical methods.
He developed the Juran Trilogy, which involved three principal areas:
Quality planning – This involves identifying your customers, determining their needs and developing products that respond to their needs.
Quality improvement – Develop a process to create the product and then optimize that process.
Quality control – Create a process that can operate under minimal inspection.